What is it? 

The Ombudsman is a customer service channel provided by the company as a final resource for addressing and resolving complaints that were not previously resolved through standard customer support channels. The Ombudsman should be used when all other customer support options have failed to adequately resolve the issue. It’s important to emphasize that the Ombudsman functions as an independent and impartial channel, aiming to achieve a fair and appropriate resolution for the customer’s problem.

When should you use it? 

The Ombudsman can be accessed as a last resort when your issues remain unresolved after using regular customer support channels. Therefore, you must first seek assistance through the following channels: 

Email: atendimento@gowd.com
WhatsApp: 44 98867-7251

Our support is available 24 hours a day, 7 days a week to assist you! If you still need to contact the Ombudsman after interacting with these channels, please have your previous service ticket number and registered CPF available.

Ombudsman business hours: Monday to Friday, from 8:00 AM to 12:00 PM and from 1:00 PM to 6:00 PM, except holidays.

Email: ouvidoria@gowd.com
Telephone: 0800-7400180

Ombudsman Report – Latam Gateway – First half of 2023

Ombudsman Report – Latam Gateway – Second half of 2023

Ombudsman Report – Latam Gateway – First half of 2024

Ombudsman Report – Latam Gateway – Second half of 2024

🛈 Documents prior to February 2025 were issued under the name Latam Gateway. From that date onwards, the company began operating as Gowd.