What is it?
The Ombudsman Office is a customer service channel provided by the company as a last resort to handle and resolve complaints that were not settled through standard support channels. It should be contacted only after all other customer service options have failed to resolve the issue satisfactorily.
It is important to note that the Ombudsman Office operates independently and impartially, with the goal of finding a fair and appropriate solution to the customer’s concern.
When should you use it?
The Ombudsman Office can be accessed as a final step, once your issue has not been resolved through the usual customer service channels. Therefore, you must first seek assistance through the following options:
Email: atendimento@gowd.com
WhatsApp: 44 98867-7251
Our support team is available 24 hours a day, 7 days a week to assist you.
If it is still necessary to contact the Ombudsman Office after using these channels, please have your previous service protocol number and your registered CPF (Brazilian individual taxpayer ID) on hand:
Email: ouvidoria@gowd.com
Telephone: 0800-7400180
Ombudsman Office hours: Monday to Friday, from 8:00 AM to 12:00 PM and from 1:00 PM to 6:00 PM, excluding public holidays.
Ombudsman Report – Latam Gateway – First half of 2023
Ombudsman Report – Latam Gateway – Second half of 2023
Ombudsman Report – Latam Gateway – First half of 2024
Ombudsman Report – Latam Gateway – Second half of 2024
Ombudsman Report – GOWD – First half of 2025
Ombudsman Report – GOWD – Second half of 2025
🛈 Documents prior to February 2025 were issued under the name Latam Gateway. From that date onwards, the company began operating as Gowd.